Privacy Policy
Last updated: 11 August 2025
This Privacy Policy explains how Jood Life (“we”, “us”, “our”) collects, uses, discloses, and safeguards your personal data when you visit joodlife.com, make a purchase, contact us, or use our services related to weight-management products and programmes.
If you have any questions, contact us at [your email].
1) Who we are (Data Controller)
Jood Life
Jood LTD
Email: [hello@joodlife.com]
We are the “data controller” responsible for deciding how and why your personal data is used.
2) The data we collect
Information you provide
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Identity & contact: name, email, phone, billing/shipping address.
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Account details: login, password, preferences.
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Order information: items purchased, payment status, delivery details.
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Communications: messages to support or via forms, and survey responses.
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Marketing choices: newsletter opt-ins/opt-outs.
Health & special category data (only if you choose to provide it)
For certain products/services (e.g., suitability checks, pharmacist/dietitian advice), we may ask for health information such as medical history, medications, allergies, BMI, or goals. This is special category data and we only process it with your explicit consent and/or where necessary for healthcare purposes under UK GDPR Art. 9(2)(a) and/or 9(2)(h).
Information collected automatically
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Technical data: IP address, device type, browser, operating system.
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Usage data: pages viewed, actions taken, referring/exit pages, timestamps.
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Cookies & similar tech: see Section 9 (Cookies).
Information from third parties
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Payment providers (e.g., your bank/processor) – payment confirmation, fraud signals.
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Delivery partners – delivery updates/attempts.
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Analytics/advertising partners – aggregated insights (no direct identifiers from us unless you consent).
Children: Our services are intended for 18+. We do not knowingly collect data from children.
3) Why we use your data (lawful bases)
We only use your data when the law allows. Common purposes include:
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To provide our services and fulfil your orders (contract).
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Account creation and management (contract/legitimate interests).
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Customer support and communications (contract/legitimate interests).
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Payments and fraud prevention (contract/legitimate interests/legal obligation).
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Health assessments / clinical suitability checks (explicit consent/healthcare).
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Marketing with your permission (consent/legitimate interests where appropriate).
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Analytics, site optimisation, and security (legitimate interests).
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Legal and tax compliance (legal obligation).
Where we rely on consent (e.g., marketing emails or processing health data), you can withdraw it at any time (see Section 10).
4) Sharing your data
We share personal data with trusted service providers who act on our instructions:
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E-commerce & hosting platform (site operation, checkout).
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Payment processors (to take payments and prevent fraud).
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Fulfilment & couriers (to deliver your order).
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Email/SMS providers (transactional and marketing messages).
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Analytics & advertising partners (site performance, campaign measurement).
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IT/security/support vendors (troubleshooting and protection).
These parties must keep your data secure and use it only for the agreed purposes.
We may also share data:
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By law or to protect rights (e.g., with regulators, law enforcement).
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In a business transfer (merger, acquisition, or asset sale).
We do not sell your personal data.
5) International transfers
Some providers may process data outside the UK/EEA. When this happens, we use appropriate safeguards (e.g., UK IDTA/EU SCCs, adequacy decisions) to protect your data.
6) Retention
We keep data only as long as necessary for the purposes described or as required by law. Typical examples:
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Orders & tax records: up to 6 years.
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Accounts: while your account is active, then deleted or anonymised within a reasonable period.
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Marketing: until you unsubscribe or your consent is withdrawn.
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Health assessment data: only as long as needed for the assessment/ongoing care and compliance; if consent is withdrawn, we will stop using it except where retention is required by law or to establish/defend legal claims.
7) Security
We use administrative, technical, and physical safeguards to protect personal data (encryption in transit, access controls, logging, minimisation). However, no method is 100% secure; please keep your account credentials safe and notify us promptly of any suspected compromise.
8) Marketing & communications
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We send transactional emails/SMS (order confirmations, resets) as part of our service.
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We send marketing only with your consent (or where permitted by law). You can unsubscribe using the link in any marketing email or by contacting us.
9) Cookies & similar technologies
We use cookies, pixels, and similar tech to:
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Remember your choices (essential/functional).
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Understand site performance (analytics).
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Personalise and measure ads (advertising, with consent where required).
On your first visit, you may see a cookie banner to manage preferences. You can also adjust your browser settings to block cookies (some features may not work).
[Link to your Cookie Policy or Preferences Centre]
10) Your rights (UK & EU)
Subject to conditions and exemptions, you have the right to:
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Access your personal data.
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Rectify inaccurate or incomplete data.
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Erase your data (“right to be forgotten”).
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Restrict processing in certain cases.
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Object to processing based on legitimate interests or to direct marketing.
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Data portability (receive data in a structured, machine-readable format).
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Withdraw consent at any time where processing is based on consent (this won’t affect prior lawful processing).
To exercise your rights, contact [hello@joodlife.com]. We may need to verify your identity.
You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk or 0303 123 1113. We’d appreciate the chance to resolve your concerns first.
11) Automated decision-making
We do not conduct automated decision-making that produces legal or similarly significant effects about you. If this changes (e.g., eligibility screening without human review), we will inform you and explain your rights.
12) Third-party links
Our site may link to third-party websites or apps. Those have their own privacy policies; we are not responsible for their practices.
13) Changes to this policy
We may update this Policy from time to time. We will post the new version with a new “Last updated” date, and where appropriate, notify you by email or on-site notice.
14) How to contact us
Questions or requests about this Policy or your data:
Email: [hello@joodlife.com]
